In this role, you will take charge of key projects and vendor relationships to ensure seamless operations in both online and offline channels, where customers can conveniently collect their purchases. As a member of the logistics and fulfilment team, you'll play a vital role in optimizing processes and enhancing the overall customer experience. With a focus on project management and vendor coordination, you'll contribute to the success of our e-commerce platform at one of the world's busiest airports. If you're ready to make an impact in a fast-paced environment and drive excellence in e-commerce, this opportunity is tailor-made for you.
Job Description:
Projects:
- Work closely with outsourced service providers in driving Logistics & Fulfillment related projects and improve operational performance.
- Project management, lead and assist in the planning and implementation of Logistics and Fulfillment related projects.
- Draw up project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
- Maintain and manage project timelines, expectations, tasks, and resources.
- Ensure that the project status, issues, and changes made are communicated to internal and external stakeholders and appropriate parties are documented appropriately.
Daily Operations:
- Supporting the Operations Manager, manage the day-to-day In-Airport Collection Centres operations for the E-Commerce business under Changi Airport Group, iShopChangi.
- Manage the end-to-end workflow of iShopChangi with Merchants - order management and fulfilment operations.
- Create Operational SOPs for internal and external reference, provide continuous improvement to existing SOPs with close follow up on the implementation of SOPs.
- Manage 1st level escalation on day-to-day operational matters.
- Support administratively in areas of budget management and corporate procurement processes (i.e., sourcing of suppliers, processing of invoices and procurement of supplies for Logistics & Fulfillment usage).
- Any other duties assigned by the Operations Manager.
Requirements:
- Degree in Business, Engineering, Supply Chain management or relevant disciplines.
- Experience in order fulfilment / project coordination / logistics.
- Preferable to have experience in managing expectations and communicating with stakeholders and handling various business process related projects.
- Have excellent verbal, written, presentation and communication skills.
- Able to work effectively and efficiently towards goals in a complex and diverse environment.
- Strong logical thinking and problem-solving skills.
- Good team player, highly motivated, positive attitude and eager to learn.
- At least 4 years of working experience required.
- Prior experience in E-Commerce Operations management will be an advantage.