Duty Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Duty Manager holds a pivotal role in providing comprehensive management support across all hotel operations, with a primary focus on front office activities. This position demands unwavering dedication to guest satisfaction, adherence to service standards, implementation of security protocols, oversight of employee performance, and maintenance of facility integrity.

• Rigorously monitor and achieve both quantitative and qualitative targets to ensure the department's profitability.
• Demonstrate authoritative leadership in managing and directing front office teams to consistently deliver exceptional guest services.
• Meticulously implement all Guest Experience Initiatives within the property with utmost precision and attention to detail.
• Maintain stringent oversight of guest satisfaction, ensuring an impeccable and superior stay experience for all patrons.
• Establish and maintain professional relationships with guests throughout their stay to foster long-term loyalty and secure repeat business.
• Anticipate and address guests' needs with meticulous attention to detail and maximum efficiency.
• Assume direct responsibility for resolving guest complaints that have not been adequately addressed by team members, providing swift and effective resolutions.
• Conduct thorough and regular monitoring of guest satisfaction through multiple channels, including but not limited to the Voice of the Guest (VOG) programme, online reputation management, surveys, and in-house guest feedback.
• Demonstrate unwavering commitment to implementing the Accor Vision and actively embody the Accor Values in all aspects of the role, without exception.

Qualifications

• A Bachelor's Degree or Diploma in Hospitality Management or equivalent is mandatory.
• A minimum of 2-3 years of relevant experience in a comparable role is required.
• Demonstrated success in a similar leadership capacity is essential.
• Unwavering commitment to service excellence is imperative.
• Proficiency in Opera or an equivalent system is requisite.
• Superior interpersonal and problem-solving capabilities, coupled with exemplary leadership skills, are non-negotiable.
• Visa Requirements: Candidates must possess valid legal authorisation to work in Singapore. The hotel will not provide assistance in obtaining work authorisation documents. This requirement is strictly enforced without exception.