Job Description
The shortlisted candidate is to ensure timely completion of medical reports and the medical information is released in accordance with the hospital policy.
Duties and Responsibilities
- Register and process medical report requests, including cashier function for medical report payment.Handle all email, phone and mail enquiries pertaining to medical reports.
- Follow-up with doctors on incomplete medical report requests.
- Execute administrative duties pertaining to all medical report requests.
- Manage and resolve urgent and/or difficult cases to ensure that medical reports reach requestor within the stipulated timeline.
- Retrieve medical records to facilitate report writing and/or records duplication requests from law firms and government agencies.
- Conduct quality check on medical report before release.
- Any adhoc assignment as assigned by the supervisor.
Requirements
- Possesses minimally a Diploma education qualification.
- Preferably at least 1-2 years of experience in healthcare/hospitality/government industry with administrative or customer service experience.
- Proficient in Microsoft Outlook, Word and Excel.
- Excellent communication and interpersonal skills.
- Service oriented and customer focused.
- Positive working attitude, team player and willing to learn.