Operation Support Lead

Job Summary:

• Salary range: Up to $6900
  
• Location: Shenton Way
  
• Working hours: Monday - Friday (Office hours)
  

Job Responsibilities:

• System Operations: Oversee daily operations of critical application systems, ensuring smooth performance and timely completion of maintenance and support tasks.
  
• Vendor Management: Lead and coordinate with outsourced vendors and in-house contractors to meet operational needs.
  
• Troubleshooting and Issue Resolution: Collaborate with internal and external teams to identify root causes, troubleshoot issues, and ensure fixes meet SLAs and incident management standards.
  
• User Management: Handle on-/off-boarding of users, manage role changes, and review audit logs for compliance.
  
• System Upgrades and Patch Management: Plan, execute, and support system implementations, upgrades, and security patches.
  
• Risk Assessment and Compliance: Conduct regular risk assessments, addressing security or compliance issues with IT policies and procedures.
  
• License and Support Management: Monitor software licenses and maintenance agreements, coordinating procurement and renewals as needed.
  
• Proactive Monitoring and Performance Upkeep: Implement proactive monitoring for system health and collaborate with internal tech teams to ensure optimal performance.
  
• Process Improvement: Identify and implement process improvements to enhance operational efficiency.
  
• Documentation: Develop and maintain documentation, including system configurations, processes, and user manuals.
  
  Requirements:
  
• Proven experience managing and supporting IT projects and systems, ideally in the financial or government sector.
  
• Strong technical expertise in networking, systems administration, cloud computing, and IT security.
  
• Familiarity with ITSM processes and ITIL best practices.
  
• Knowledge of IT security best practices and compliance standards.
  
• Proficiency in drafting Approval of Requirements, Tender Specifications, and Award Notes for ICT procurement.
  
• Sound understanding of systems integration in diverse technology environments.
  

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

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