Operations Manager, Asia Pacific Insurance Operations Group

Essential Requirements:

• A minimum of 10 years working in Underwriting support or Operations support activities in shared services company or insurance company
• Good communication skills both spoken and written
• Tact to manage a diverse and regionally dispersed team
•  Relevant experience in using Power BI
• An understanding of insurance business from an underwriting and process perspective
• Previous hands-on experience in having underwritten or managed underwriting support for general insurance business

Working at Allied World

Our team of over 1,400 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

·  Instant membership in the Allied World Family — a global network of colleagues who will support your career journey

·  A manager who will help you build your career through a structured coaching program

·  Access to a full suite of learning and development tools and resources

Global Presence

We are headquartered in Bermuda, with offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.

Our Business

Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.

Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.

To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.

Operations Manager, Asia Pacific Insurance Operations Group

Take the next step in your career with us. 

Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. 

We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.  

Our people are our most important asset, and we are very proud of the quality of our team members.             

Job Summary:  

This job is involved in working with outsourced service providers to manage service quality, transition support services across operational work and related technology tools, systems.

The role requires extensive collaboration with third party outsourced vendor who provide operational support services, requires expertise in managing the offshore teams, leading the training, transition of such operational support tasks.

Job Duties:

• Work in close co-ordination with outsourced service provider to effectively transition, train and ensure accountability of their deliverables
• Undertake outsourced resource capacity planning to ensure the set KPIs and service levels are met
• Act as a Project manager responsible to deliver outcomes on Operations initiatives
• Manage process efficiencies across all lines of business and transactions
• Work with technology, distribution and policy administration team to facilitate closure of various transactions
• Review and understand management reporting, information flow and organizational planning
• Plan and design the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action
• Manage dependencies and the interfaces between projects
• Working with various stakeholders to transition the initiative to the new business as usual
• Collaborate with the underwriting, operations, and finance team to improve process interaction that led to better quality data.
• Gather data on current operations through observations, reports, and interviews.
• Designs efficient operational processes and assist with implementation of changes.
• Create dashboards using database application tools like Power BI
• Provide quality assurance of imported data, working with outsourced service provider as necessary
• Analyse data and information to identify business opportunities
• Enhance workflow and cross-departmental engagements
• Special projects as assigned