ServiceNow Developer (FSM)

Job Description

ServiceNow Developer (FSM)

What's on the offer 

• Job Title: ServiceNow Developer (FSM)
• Job Type: Contract, 1 year renewable
• Industry: Consulting
• End client: Public Sector

Responsibilities:

• Analyze business requirements to design and configure ServiceNow FSM modules.
• Implement FSM workflows, dispatch processes, and mobile solutions.
• Customize FSM capabilities, including work orders ,asset management, Dynamic Scheduling and Dispatch, Mobile Access, Inventory Management, Knowledge Management, Customer Engagement, Integration
• Develop and customize ServiceNow applications, particularly FSM and App Engine modules.
• Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
• Design and implement workflows, business rules, and UI policies to automate processes and improve user experience.
• Integrate ServiceNow with other enterprise systems and third-party applications.
• Perform unit testing and support user acceptance testing to ensure high-quality deliverables.
• Provide technical support and troubleshooting for ServiceNow applications.
• Stay updated with the latest ServiceNow features and best practices to continuously improve the platform.

Requirement:

• Needs to have experience in developing custom workflows using App Engine
• At least 5 years experience in implementing and managing ServiceNow Field Service Management solutions
• Strong understanding of FSM workflows, including scheduling, dispatching, and asset management
• Expertise in ServiceNow platform capabilities and scripting (JavaScript, Glide)
• Knowledge of integration tools (REST/SOAP APIs, MID Server)
• Experience with mobile application customization for FSM
• Problem-solving and analytical skills to address business needs
• Good knowledge in Java, Microservices, REST APIs
• Certifications is a plus: ServiceNow Certified Implementation Specialist Field Service Management (CIS-FSM); ServiceNow Certified System Administrator (CSA).