[SG] Principal Executive, Virtual Care

About the team

Our Medical Services team is critical to the success of Doctor Anywhere. We are a team of healthcare and administrative professionals who oversee Doctor Anywhere’s medical operations, including clinics, telemedicine, mobile services, and executive health screening and imaging center. With our patients as our top priority, our team works closely together to deliver the highest possible standards of medical care.

The Virtual Care team manages various operational elements of DA’s online services as well as telemedicine.

About the role

We are seeking a Principal Executive, Virtual Care to join our team. In this role, you will primarily be responsible for assisting the manager with the complete upkeep and management of the above associated services and operations.

The ideal candidate should be meticulous and detail-oriented, have a mindset of continuous improvement and proactive collaboration, a strong sense of responsibility and the ability to deal with ambiguity or change. This candidate should also possess a strong operational acumen, good clinical sense, be able to manage complex operational decisions and have a good command of the English language.

This role is based in Tai Seng, Singapore and reports directly to the Manager, Virtual Care.

A summary of the key responsibilities are as follows:

• Ensure smooth operations across DA’s virtual care-related services
• Maintain and manage the online platform for DA goods and services, and improve user experience
• Update and optimize listings on the platform in a timely manner
• Perform in-depth inventory management and optimization
• Work with the customer service team to front enquiries and ensure service standards
• Assist the manager in operationally actualising revenue and optimising costs
• Assist the manager in operationalizing new online services, and streamline the transition of online to offline care
• Maintain comprehensive reports for tracking and optimization
• Analyze customer reviews and business data to identify areas for improvement and implement changes to optimize performance
• Work closely with internal stakeholders to foster collaboration and alignment across the company
• Collaborate with the internal marketing team for campaigns and programs
• Participate in process improvement initiatives and transformation projects to improve workflows and ensure efficient processes
• Where possible, provide clinical support and advice to relevant teams
• Any other duties as assigned by the reporting manager

About you

• Bachelor’s degree in Pharmacy, Healthcare Operations, Business Administration, or any other relevant field
• Minimum 3-4 years of experience working in the digital healthcare space or any other relevant types of environment
• Clear understanding of local regulatory requirements
• Fluent in data management, data analysis, and basic market research
• Able to effectively engage with various types of internal and external stakeholders (including healthcare providers and technical experts) in a corporate environment
• Has an eye for detail and a strong sense of duty and responsibility
• Able to work independently as well as collaborate with others, with an entrepreneurial, roll-up-your-sleeves attitude
• Great communication and language skills
• Comfortable with on-site work
• Genuine curiosity and strong desire to continuously learn and grow
• Has unquestioned integrity and high standards in the work you do
• Adept in using general IT programs: MS Office, Google Suite, various types of ERP/CMS
• A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges. 
• Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun!

Work Details

• Office location: Tai Seng, Singapore
• General working hours: 9am - 6pm, Monday to Friday

About Doctor Anywhere

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!

Not for you? We have other opportunities that may interest you or someone you know. Feel free to visit us at our careers page - https://doctoranywhere.com/job-listing/ for more information.