Technical & Customer Service Manager – Actuarial IT System

Job Description

About the Client

Our client is a fortune 500 fintech company with an expanding portfolios of technology solutions business around the globe. As part of the company’s aggressive expansion plan in the fast growing internet industry, a need has arisen to recruit a Technical & Customer Service Manager

About the Role

Reporting to the department head, in your role as a liaison between customers and the IT department your responsibilities will include providing support to customers, offering technical assistance and guidance regarding the actuarial system. To ensure effective long-term planning for future actuarial and technical engagements, you will need to understand the requirements and provide internal support for complex and highly visible client issues. This involves identifying the root causes of issues (whether they lie in models, infrastructure, or applications) and determining the necessary steps to enhance the overall customer experience. Additionally, you will collaborate with the product group and IT team to incorporate client requirements and address application issues within the product development lifecycle. Lastly, you will work closely with customers to facilitate a smooth transition and successful implementation, upgrade, and optimization of related activities.

The Successful Applicants

• Bachelor’s degree in computer science, IT, computer engineering, or similar
• At least 6 years experience in project management or as a system support working in a life insurance company or from consultancy firm
• Having experience with Prophet will be a plus
• Superb analytical, diagnostic, and troubleshooting skills
• The ability to make important decisions in a fast-paced environment
• Great interpersonal and communication skills.
• Excellent time management and teamwork skills
• Good command in Chinese (either Cantonese or Mandarin)