Supervise and direct Asst. Concierge and Bell staff and activities. Able to provide guests with prompt service, professional attention and personal recognition
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
Ensure a “welcoming sense of arrival” and demonstrate a “sincere farewell” while also ensuring the lobby, driveway, and Concierge area’s appearance reflect highly on the hotel and Company
Trained on systems, security, and service and quality standards in accordance with the Brand Standards
Maintains adequate supply of operational tools, stationery etc
What We Need From You
High School Diploma or equivalent
Great communication skills. Must speak fluent English and local language with other additional languages preferred
At least 4 years experience in an upscale hotel/equivalent environment as a Concierge or related discipline
Membership of Les Clefs dÓr preferable
Computer literate (excel, word, office)
Carrying or lifting items weighing up to 50 pounds