Contract Executive, Customer Care Shared Services (1 year)

Job Responsibilities

• Manage updates of customer information i.e., nomination, update of particulars into database system.
• Adherence to data workflows within service level agreements (SLA) and high accuracy.
• Perform quality check and performance coaching.
• Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
• Investigate on complaints and mitigating measures.
• Collaborate with stakeholders to understand requirements and fulfil objectives.
• Streamline work processes, review, and provide feedback for improvement.
• Comply to Risk and Compliance. 
• Prepare department monthly/ad-hoc reports.
• Perform data analytics to review work process improvements, initiate or support new implementations.
• Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
• Undertake any assignments as and when assigned.
• Apply Income Competencies to all tasks undertaken.

Job Requirements:

• Education: Polytechnic/Degree
• Professional/Trade Qualification: Preferably with Insurance Certification
• Experience: Preferably minimum 1-2 years of working experience in relevant field
• Computer Proficiency: Strong in MS Office (Advanced Excel, Powerpoint, Word, Outlook
• Competencies:
  • Strong attention to detail and accuracy is essential.
  • Demonstrate good critical thinking skills.
  • Work efficiently in a high demand, team oriented and fast-paced environment.
  • Must be proactive, work independently and multi-tasking.
  • Good organizational skill and effective time management.
  • Strong inter-personal and written communication.