Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems.
Retrieve and analyze data from TMS system and or other internal systems to address customer requests.
Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
Serve as the primary user and administrator of the TMS for managing customer orders and deliveries.
Coordinate between warehouse, shipping agents, Customers and relevant port agents and stevedores.
Monitor vessel schedule via PSA Portnet and Jurong port system.
Prepare documentation for lifting operation perform in Port facilities.
Prepare documentation for cargoes clearance from Keppel district park, Jurong port.
Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
Ensure all jobs completion and invoicing done on time.
Ability to multitask and prioritize workload and adapt to continuously changing procedures and processes.
Qualification and Education Requirements:
GCE ‘N’ or ‘O’ levels
1 year administrative experience. (Preferred in logistics industry)
Skills Competencies
Good communication skills (both verbal and written) and excellent organizational abilities.
Familiar with PSA Portnet, Jurong Port system and trade Web Live
Meticulous and attentive to details and follow ups
Capable to work independently and pressure
A good team player who is self–motivated and independent with good attitude.
Willing to take responsibility and accountability of their role.
Capable of identifying and suggesting improvements
Well-versed Microsoft Office skill: Power point Presentation, Excel & Word