Customer Service Executive (Defects Management) (30310)

Responsibilities

Pre-handover Inspection

· Conduct pre-handover visual inspection of units.

· Liaise with main contractor on rectification of identified defects.

· Monitor rectification of identified defects by the main contractor and report to client when rectification is complete.

· Preparation of handover kits which includes (without limitation) packing the keys into the key pouch and accessories, etc to be handed over to owners.

Handing over of units to Purchasers/Authorised Representative

· Conduct the handover process with the Owners of units at the Property and get the Owners to acknowledge receipt of all the items handed over.

· Accompany the Owners to the respective unit(s) and brief them on the usage of essential items.

· Be the point of contact to provide customer service and assistance to Owners after handover.

· Maintain and update unit’s handover report.

Defects Management during Defects Liability Period

· To liaise and coordinate defects related matters between the Owners and Main Contractor.

· To arrange for a joint inspection with the Owners upon receipt of defects via Defects Management System.

· Monitor and track the defect rectifications based on the agreed time frame with the Owners.

· Inspect unit after rectification and follow up with the Owners to sign off the defect.

· Develop a logbook for control of keys / access cards / pin codes for access to units during defects rectification.

Requirements

· Diploma or equivalent

· 2 years working experience in unit handover and defects management