· To improve the customer service experience and create engagement with users
· To respond to queries and / or requests for extension of booking for conference rooms
· To provide first level of support to building users by attending to feedback / complaints and manage service recovery
· To support in creating customer service related Standard Operating Procedure (SOP) including helpdesk and fault escalation procedure
· To create an inspiring team environment with an open communication culture
· To create and conduct yearly customer satisfaction surveys for building occupants
Other ad-hoc duties as and when required
Education Qualification
GCE “O” or “N” level or equivalent certificates
Relevant Experience
At least 2 years’ experience in customer service or call centre services. The candidate should be: (1) fluent in spoken English; (2) have a pleasant disposition and possess good communication skills; (3) Familiar with the complex services in the Property and able to work under pressure.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!