Our vision is to create economic opportunity for every member of the global workforce. Every day our members use our products to make connections, discover opportunities, build skills, and gain insights. We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed. It inspires us to invest in our talent and support career growth. Join us to challenge yourself with work that matters.
Job Description
We trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on whats best for you and when it is important for your team to be together.
As a CSM you will be tasked with:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion.
Responsibilities Include:
- Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk
- Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
- Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
- Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
- Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
- Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams
- Expedite technical and purchase-related escalations
- Document all communication with customers accurately and in a timely manner via system tools
- Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
Qualifications
Basic Qualifications:
- 2+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
Preferred Qualifications:
- Recruiting or other applicable talent experience
- Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Fundamental organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
- Fundamental understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
- Skills:
- Stakeholder Management
- Prioritization
- Effective Communication
- Data Analysis & Storytelling