We're looking for an experienced Customer Success Manager with a love for customer advocacy and a commitment to delivering impeccable service!
You'll be responsible for developing customer relationships that promote retention and loyalty. You will gather feedback from customers, analyze customer data to identify and create best business practices and policies that optimize customer experience.
You will get a guaranteed hourly rate, and then earn commissions based on customer meetings you set! Our top earners are making around $50 per hour in this role!
Some of your day to day will look like:
- Develop a trusted advisor relationship with our customer base
- Coordinate with the engineering team to participate in the initial customer on-boarding kickoff meeting in order to ensure all customers get off to the right start
- Be the single point of contact and escalation for the customer. Work closely with internal resources on escalation and resolution processes for critical customer issues
- Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable
- Increase customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof
- Serve as customer advocate, including: collecting customer feedback, understanding customer and industry trends and articulating those back to the business
Requirements
- Bachelors degree required; masters preferred
- 3+ years experience in customer success preferably in an energy, construction, or technical field of focus
- Proven conflict resolution skills
- Well organized, with excellent verbal and written communication skills
- Ability to manage influence and decision-making through persuasion, negotiation, and consensus building
- Strong empathy for customers AND passion for revenue and growth
- Proficiency with software tools such as SalesForce.com, MSOffice, MS Project and other PM software tools
- Understanding of solar PV products and industries
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance