Customer Support Specialist (186745)

What you do at AMD changes everything 

We care deeply about transforming lives with AMD technology to enrich our industry, our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence, while being direct, humble, collaborative and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.

AMD together we advance_

Customer Support Specialist

THE PERSON:

As an individual contributor the successful candidate will be responsible for data analysis and demand management in the Customer Operations organization within AMD-AECG Operations.

The key responsibilities include managing supply assurance, building strong internal and external relationships to drive process improvements and system solutions which have significant business impact. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, cross functional engagement with factory teams, and identifying action to drive improved delivery performance.

The emphasis of this role is the candidate’s ability, within the purview of Operational & Supply Chain-oriented situations, to build strong relationships, simultaneously manage a variety of situations effectively, and quickly prioritize key initiatives and operate independently for most assigned functions. Support all customer operations related activities and projects as assigned with ability to engage, influence, and arbitrate between multiple internal & external stakeholders.

KEY RESPONSIBILITIES:

• Acts as the Voice of the Customer/Distributor to internal Operations stakeholders
• Actively works with both internal and external stakeholders to achieve overall Customer Fulfillment Satisfaction
• Analyzes forecast and demand data to ensure Customer Supply Continuity
• Provide support to the development, maintenance, and continuous improvement of all customer fulfillment areas, including customer forecast, program management, order management and key customer management
• Collaboration with stakeholders to drive innoative solutions to improve delivery performance and overall customer experience
• Effective attainment of key metrics (KPIs)
• Cross regional/functional engagement to share best practices and project management to drive continuous improvement on processes and policies to improve organizational performance
• Continuously research and remain knowledgeable on industry trends and competition

PREFERRED EXPERIENCE:

• 1-3 years’ experience desired in Supply Chain or Operations
• Fresh graduate are welcome to apply if demonstrated good knowledge and passion to learn
• Strong business acumen, effective verbal and written communication skills
• Exceptional interpersonal people skills and executive presence with ability to synthesize complex issues and communicate into simple messages for peers and customers
• Ability to develop and execute multiple strategic priorities and approaches through strategic thinking and problem solving skills to meet objectives & deliver results
• Proactive and demonstrated success in collaborating with customers to resolve issues and develop solid business relationships
• Proficiency with MS Office suite: Excel/PowerPoint/Visio and database reporting tools (SQL, OBIEE, etc.), familiarity with Oracle/SAP is preferred

ACADEMIC CREDENTIALS:

• A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/Operations/emphasis preferred.

LOCATION:

Singapore

AMD does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. AMD and its subsidiaries are equal opportunity employers and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. EOE/MFDV

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Requisition Number: 186745 
Country/Region/Location: Singapore State/Province: Singapore City: Singapore 
Job Function: Sales Support