Executive, Operations

Business Support Executive

Sales Submission

• Processing of sales submissions from representatives for submission to product providers
  • Checking of submission documents based on regulatory and internal guidelines to assess the status of submission & follow through on required rectification(s) where necessary
  • Perform customer due diligence and onboarding
  • Identification and escalation of potential risks for customers and/or sales submissions
  • Perform accurate lodgement of sales submissions and relevant submission acceptances on providers’ portal
• Attend to queries from product providers, representatives or inter-department teams
• Adherence to regulatory and internal guidelines for processing functions
• Meeting of KPIs – accuracy, quality output and service levels

Systems

• Identify/highlight interdependencies when analyzing issues and proactive to propose resolution
• Participation in system enhancement activities 
  • Provision and review of system requirements
  • Performing User Acceptance Testing (UAT) for changes implementation and issue logs raised
• Work closely with cross-functional teams for processing functions with interdependencies

General Administration

• Distribute and maintain proper records of all policy documents (i.e. returned applications, forms, cheques,..etc from principals
• Scan, index and maintain all received sales submissions in the Representatives’ folders
• Pack internal documents and arrange for retention at offsite storage (relating to new submissions)
• Maintenance of records for Principals endorsed batch lists and courier services consignment notes
• Management and dissemination of providers’ announcements/updates
• Review/Update Standing Operating Procedure manual on a regular basis
• Backup for induction training for newly appointed representatives on sales submission process
• Perform ad-hoc tasks as and when assigned

Qualifications:

• Diploma in Business Administration or equivalent
• Minimum 2-3 years preferably in banking/financial industry
• Possess knowledge in financial products (such as insurance and investment)
• Proficient in Microsoft Office applications

Other competencies and traits:

• Self-motivated and able to work independently
• Ability to multi-tasks and take ownership of assigned tasks
• Exhibit good interpersonal skills and good team player
• Display mature and professional disposition
• Good communication, time management and organizational skills
• Compliance with company and regulatory guidelines
• Self-disciplined and motivated in a flexible hybrid work environment