F&B Hostess (Crossroads Cafe)

JOB SUMMARY

Assist in the smooth running of Crossroads Cafe with key role in building guests’ relations and ensuring guests’ satisfaction.

DUTIES AND RESPONSIBILITIES

1. Greet and seat guests as per SOP.
2. Handle all guests’ enquiries and follow up accordingly.
3. Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
4. Responsible for guests’ check control.
5. To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
6. Maintain and upkeep the hostess stand.
7. Maintain adequate supplies of clean and tidy menus.
8. Maintain excellent inter-departmental relations and share latest restaurant’s information with all departments concerned.
9. Monitor the needs and special requirements of regular guests.
10. To be fully aware and have knowledge of the restaurant’s menus, prices and other operation details at all times.
11. Maintain guests’ mailing list for the Restaurant and main key outlets database.
12. To actively solicit for new guests in consultation with the Sales & Marketing team.
13. Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
14. Follow the Hotel’s established telephone etiquette.
15. Attend daily restaurant briefing sessions.
16. Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant’s promotion effort through the use of flyers, direct marketing and mailing list.
17. Comply with the Hotel’s grooming and hygiene standards at all times.
18. Assist to ensure a safe working environment and prepare repair orders when necessary.
19. Assist to train and supervise other associates in the restaurant.
20. Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
21. Cash/Bank Handling

• Process all payment methods in accordance with Accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
• Transport bank to/from assigned workstation, following security procedures.
• Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
• To ensure and follow established procedures and compliance as per LSOP guidelines.

22. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-3 years of relevant experience
• Great conversational skills and teamwork-oriented.
• Positive outlook and outgoing personality.
• Able to start work within short notice.