Global Client Manager

Purpose:

The candidate develops high level relationships via a though leadership and strong consultative approach. An effective communicator with a blend of professional characteristics including presence in front of customers and among peers.

Responsible for working/aligning with internal teams, collaborating, and attending meetings on program and bid management, participate in account reviews, planning, and delivery related client escalations, and manage delivery standards. Ability to prioritize, multi-task, and perform effectively under pressure. 

Possess a proven track record in meeting revenue target via clearly defined key performance indicators, attain customer satisfaction, retention & loyalty. Excellent customer network with a good relationship matrix score.

The key roles and responsibilities are as follows: 

Create Client Strategy – Develops effective strategies to drive profitable and sustainable growth. Maintain effective communication with country account team. 

Execute Client Strategy – Responsible for implementing the strategic account strategy to maximize new service opportunities while acting as the client trusted advisor. 

Achieve set portfolio/ account targets – including revenue, contracts signed, customer satisfaction and profitability. Responsible for to maximize operational excellence, drive profitable growth and minimize risk for FB. 

Navigate Political Environment – Identifies, understands, and leverages the political dynamics in the client organization and within company to effectively achieve your goals. Develop a network of appropriate executive relationships. 

Engage Senior Executives Through Thought Leadership – Establishes position of business advisor as well as creating potential growth opportunities with client executives by demonstrating thought leadership and strategic thinking. 

Business Value Communication– Responsible for communicating and leveraging the value delivered to expand the client relationship and increase the business growth opportunities.
 

Represent the One Face of FB – Creates opportunities for selling unique, value-added solutions through the effective positioning of the full spectrum of the FUJIFILM portfolio. Architect & present bid and negotiate terms to gain contract. 

Lead Virtual Bid team(s) – Leads, motivates, and inspires virtual teams to successfully execute client strategies and tactics to maximize sales effectiveness and increase win rates. Follow established pursuit process and gain defined approvals. 

Innovation - Seeks opportunities for different and innovative approaches to addressing problems and opportunities. 

Interpersonal Skills - Establishes and maintains effective working relationships with people; successfully addresses conflicts and problems involving people. 

To succeed in this role, the candidate should possess the following qualifications, skills and experience: 

• Post Graduate Degree preferably in Management with more than 8 years working in IT consulting preferred, experience in Print Industry would be a plus, with significant experience in client engagement activities. 
• Strong presentation skills with effective spoken and written communication 
• Demonstrated the ability to develop value-based relationships within clients and leveraging them into multi-million dollar account relationships. 
• Led many business development cycles by using service-based solutions, demonstrating consultative selling and demonstrating closing skills. 
• Established a track record of achieving financial targets. 
• Superior engagement skill in managing lifecycle of complex sale and multiple client engagement. 
• Demonstrated ability to motivate and manage team, as well as mentor / coach individuals in the team. 
• Co-develop relationship expectations with key client executives. 
• Financial skills to construct business case based on decision making criteria. 
• In-depth industry knowledge in print and related industry 
• Strong knowledge of “Managed Print Services” and “Transaction Print Cycle” are desired skills. 
• Negotiation and commercial acumen 
• Use of Salesforce.com