Patient Services Associate

Reporting to Team Lead of Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care services.

Responsibilities

Patients’ Referral

· Upload and convert referrals from AIC into IHMS

· Assign referrals to designated doctor

· Email the acceptance to referring sources and record rejected referrals into the Hospice’s IHMS and AIC’s IRMS systems

· Contact patients and/or their family members to inform on the referral to DPH and to provide information on charges

Patients’ Admission

· Attend to pre-admissions processes of patients and patient admissions ensuring all documentations are complete and in order

· Maintain and update patients’ in iHMS

· Collect deposits from and issue official receipts upon admissions of patients who do not wish to complete means testing

Means-Testing/Social Support

· Check means-test status of new patients and for existing means test results in the NMTS

· Process means-testing documentation on patients who have requested for means-testing and follow up on incomplete documentation

· Scan and upload means-test result onto IHMS and create data to input subsidy

· Attend to enquiries on means-testing

Financial Counselling

· Carry out financial counselling to patients and ensure documentations are complete

· Check to ensure receipt of duly signed Medisave Authorisation Forms and update details into the system.

Others

· Proficient in the use and navigation of up to multiple systems

(AIC,NMTS,VMS,iHMS,BC,NPHC,Excel)

· Perform insurance/medisave claims submission and verification of particulars and limits in various claims portal

· Attend to enquiries on billings, deposits and means testing

· Attend to Homecare and Daycare admissions and discharges

· Any other work assigned by the supervisor

Requirements :

· Diploma/ Nitec in Service Skills/ GCE ‘O’ Level

· Minimum 3 years’ working experience in healthcare industry

· Attend to patients with good communication and interpersonal skills while upholding quality service standard

· Proficient and comfortable in navigating computer systemsMature, dynamic and self-motivated with the ability to work with little supervision

· Able to multi-task and work in a fast paced environment