Service & Bar Supervisor

The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.

Responsibilities:

• Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
• Execute Inventory Purchasing and Receiving Procedures.
• Respond appropriately to challenging service situations and escalating unresolved service challenges.
• Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
• Interact and serve foods and beverages to customers.
• Manage service performance.
• Implement store and equipment maintenance plan.
• Conduct orientation and training.
• Supervise, motivate and empower staff.
• Any other duties that may be assigned.

Requirements:

• At least 4 years relevant working experience in the F&B industry.
• Customer service orientation.
• Have good work ethics, initiative and willingness to learn.
• Have good communication and interpersonal skills.
• Fluent in English.
• Able to multitask.
• Willing to work shifts, weekends and public holidays.
• 5 or 6 days alternating work week.
• 8 or 10 hours shift based on roster. Earliest shift starts at 7.30am and last shift finishes at 7pm.