Site Operations Lead

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Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies?  Our Digital Technology (DT) team is driving business efficiencies and a better customer experience by connecting technologies, people, information and processes. From making aircraft more electric, intelligent and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace and help us revolutionize the aerospace industry today!

Job Description:

Directs field technical support group that covers a wide geographic region. Responsible for close interactions with site business partners and leadership to fully understand and align IT support with business goals. This role will be required to manage and lead specific support aspects of the site including but not limited to desktop support, IT support, local aspects of infrastructure and physical asset management. 

Principal Responsibilities:

• Directs the regional IT infrastructure support teams to meet the needs of the business. Participates in the regional business and IT planning process to provide input and solicit expectations with regards to future IT support

• Drives and delivers initiatives and projects and ensures local service operation performance achieves established SLA goals

• Oversees global initiatives that require local implementation

• Ensures that there are consistent, standardized processes in place locally for managing IT escalations, issues resolution, staff mentoring and financial and IT planning

• Serves as the business conduit for escalations related to support, services and delivery

• Performs proactive analysis on all factors impacting availability and service level attainment

• Ensures IT services are available and operational is all areas of responsibility

• Evaluates and purchases IT equipment based on corporate standards for items to support local operations.

• Performs other related duties as required.

Education:

• Degree qualified in suitable discipline

Experience/Skills:

Required Qualifications:

• 3 years’ experience with a broad background to various infrastructure technologies including servers and networks, desktop technologies including hardware and software, and strong troubleshooting skills.
• Fluency in English to support regional and global operations

Preferred Qualifications:

• ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications desired. Demonstrated experience in service-focused technical environment.
• Demonstrated strong customer service skills

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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