Responsibilities
- Maintain a highly collaborative and positive relationship with the customers
- Ensure customers renew their contracts
- Discover and identify upsell/cross-sell opportunities to maximise customer growth
- Drive adoption and make sure customers use its full extent
- Help
customers plan and understand the best ways to utilise our products,
based on their business needs by successfully onboarding them
- Understand customers' business, use case, goals and identify opportunities to add value
- Accurately handle quotations, invoices, and license agreements.
- Support our customers and train them on services acquired based on their use case and goals set
- Identify, forecast, and proactively engage customers at risk
- Log client communication and document relevant activities in our CRM
- Provide and manage feedback to various internal customer teams to improve customer experience
- Gather feedback from customers and analyse data to identify best practices
- Work
closely with our Customer Support, Sales and Marketing Teams to ensure
customers' smooth transition from one team to another
Must Have
Requirements
- More than 2 years relevant work experience in client-facing/account management/sales roles preferably international
- More than 2 years relevant work experience in maritime and/ or shipping industry
- Excellent command of Microsoft Office Suite (Excel, Power Point)
- Excellent written and verbal communication skills
- Effective communication with non-technical people in order to familiarise themselves with technical solutions
- Above-average computer and internet skills
- Fluency in English is a must additional languages are advantageous
- Demonstrated ability to build relationships and trust with clients, while identifying and assessing client opportunity and risk
- Empathetic, positive attitude with a desire to help customers reach their goals
- Well-organised, with high attention to detail and ability to prioritise
- Experience in working with complex, multi-divisional, multi-geographical customers
- Exceptional communication skills and collaborative
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
- Driven, self-motivated, enthusiastic, and with a can-do attitude
- Effective presentation skills with the ability to deliver clear and concise messages both internally and with clients
- Proactive mindset
Desired
- Working experience with a SaaS product
- Sales experience
- Experience in using Salesforce CRM
- Understanding of data analytics tools
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Benefits
And these are some of the perks you receive when you join:
- Work in an international, dynamic and pleasant environment, at a growing company
- Attractive remuneration package
- Continuing education and training
- Huge room for creativity and innovation
- Remote work flexibility