Responsibilities
- Handle PC support and troubleshooting for both software and hardware
- Diagnose and resolve simple technical issues on printers, networks and server
- Identify and escalate situations requiring urgent attention
- Resolve issues through the ticketing system on the first touch whenever possible
- Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
- Participate in projects when required
Requirements
- Diploma in Computer Sciences, Information Technology, or a related field preferred
- Preferably 1-2 years of experience in an IT Help Desk environment
- Excellent problem solving, communication, and interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment is preferred
- Knowledge of computer hardware, software, printer, and basic LAN/WAN troubleshooting, maintenance, and service
- Able to handle support via various mode such as phone, email, TeamViewer and etc