DescriptionWe are seeking a passionate and technically skilled Support Engineer to join our Asia team in Singapore. In this role, you will be the frontline champion, providing top-tier technical support to our customers. Your ability to solve complex issues with precision, combined with a strong customer focus, will help ensure our clients' success and satisfaction.
Your Responsibilities:
- Act as the primary point of contact for technical inquiries, delivering prompt and professional support to customers.
- Diagnose and resolve complex technical challenges, escalating cases when needed for effective resolution.
- Maintain detailed and accurate case documentation, ensuring clarity and traceability in our support systems.
- Keep customers informed with timely updates on case progress and ensure follow-ups are completed promptly.
- Work closely with internal teams to drive resolutions and enhance overall customer satisfaction.
- Stay updated on Milestone products, support procedures, and industry best practices through continuous learning.
- Identify patterns in recurring issues and share insights with the team to improve product performance and processes.
What You’ll Bring:
- A bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 3 years of hands-on experience in technical support, ideally in a customer-facing role.
- Strong technical expertise in:
- IP networking and related technologies.
- Microsoft Windows Server operating systems and Active Directory.
- Tools like TeamViewer and Wireshark for troubleshooting.
- Virtualization and storage solutions.
- SQL and database troubleshooting.
- Outstanding communication skills, with fluency in English (spoken and written).
- Ability to manage multiple cases efficiently in a fast-paced environment.
- A proactive, customer-focused mindset with a dedication to delivering effective solutions.
- Experience with Milestone VMS or similar video management systems is a plus.
- Proficiency in Japanese or other Asian languages is highly desirable and will be a strong advantage in supporting our diverse customer base across the region.
Why Join Milestone Systems?
At Milestone Systems, we are more than a workplace – we are a community.
- Being part of a diverse, innovative, and collaborative team.
- Accessing continuous learning opportunities and professional growth.
- Working with cutting-edge technology in a dynamic industry.
- Contributing to a mission that truly makes a difference – help us make the world see.
Apply Today
If you are ready to take on a meaningful role in a company that values innovation, teamwork, and excellence, we’d love to hear from you.